Cookie Policy

Cookie Policy

This cookie policy covers In the following referred to as the “website”.

A cookie is a small file of letters and numbers downloaded on to a device (e.g. computer hard disk, telephone) when a user accesses certain websites. Cookies allow a website to recognise the user’s device and help the website remember information regarding your preferences (e.g. the language you selected) so you do not need to repeat selection of your preferences each time you enter the site from a particular device. Most major websites use cookies.

How this site uses cookies and the information we collect

Types of cookies used on this website:

  • Session Cookies. These are temporary cookies, which only exist in the period you access the website (or more strictly, until you close the browser after accessing the website). Session cookies help the VELUX website remember what you chose on the previous page, thus avoiding having to re-enter information. On our website, these cookies do not contain personal information, and cannot be used to identify you.

Occasionally we run online surveys on this website. When we do we have a cookie remembering your previous visits on this website. This is so you don’t get a request to participate more than once for our surveys. The cookie expires after 14 days.


  • Persistent Cookies. These are cookies, which remain on your device after you have visited our website. These cookies help us identify you as a unique visitor (by storing a randomly generated number) and help us remember the products you selected in your shopping cart when returning to our website and in case of multi-language sites, the language you selected. The length of time a cookie will remain on your device will depend on the type of cookie. On our website, these cookies do not contain personal information, and cannot be used to identify you.


  • Tracking Cookies: which are used to provide meaningful site traffic reports about the usage of the website. We use the following business partners to manage this tracking:


  • Google Analytics


  • 23video are setting up 3 cookies (ad_session_id, session_referer and _visual_swf_referer). These cookies are used only to collect statistics on videos


We also allow third party vendors, including Google to use cookies to serve ads based on your prior visits to our website.


How to restrict or remove cookies from our device

We do not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by this website, or delete cookies already created, you can do this through your browser settings. Your browser’s HELP function should tell you how to do this, or your mobile phone manual.

Alternatively, you may wish to visit (in English), which contains comprehensive guidelines about how to do this on a number of different browsers.

If you wish to see the content of a cookie, please just click on the cookie to open it. You will see a short string of text and numbers. If you need further information, please use the contact us form in Customer Service.